The following are our refund policies:
User Registration
All the user’s personal information (data) collected during registration or at a later stage are well secured under our General Data Protection System.
Raffles winners
Once raffles are concluded lists of all the prize winners are published; but for security reasons only the registerer names of the winners will be published under the Wina Wina Draw App. All other sensitive information such as phone numbers or photographs will not be published to protect our users from harmful individuals.
Users’ information cannot be divulged (shared to the public) without their approval; in the case of marketing use, Wina Wina Draw will get the user to sign a written document giving us authorization to use Images, videos, voice of the Users in for our marketing.
Below are the the legal definitions of several key phrases used under our General Data Protection System
Term | Precise Legal Definition | Simplified Definition |
|---|---|---|
Personal data | “… any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;” | Information about a person that can directly or indirectly identify them, like:
– Names – E-mail address – ID numbers – Addresses – Precise geolocation – IP addresses – Biometric data – Sensitive personal information |
Processing | “… any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;” | Doing any of the following actions to a piece or set of personal data:
– Collecting – Recording – Organizing – Structuring – Storing – Adapting – Altering – Retrieving – Consulting – Using – Disclosing – Disseminating – Making available – Aligning – Combining – Restricting – Erasing – Destroying |
Consent | “…any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;” | When a data subject freely agrees to data processing by taking an affirmative, clear action (like selecting a checkbox, clicking a button labeled ‘I Agree’, writing it on a piece of paper, or signing a document with this purpose) and has access to and read a compliant privacy policy that informs them about the entity’s data processing activities. *This is an important definition to pay attention to if your business relies on consent as a legal basis for processing personal data |
Data controller | “…the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;” | Any natural person or entity that determines the reason for and means of processing personal data pertaining to data subjects (e.g., customers, users, website visitors, etc.). |
Data processor | a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller; | Any third party tasked by a data controller to process personal data based on the instructions provided by the controller and on their behalf. |
Wina Draw is a digital raffle platform where users can participate in various prize draws.
Purchase a voucher select your desired raffle, and enter using your voucher credits.
Winners are notified through the app and emails and can claim their prizes following the provided instruction.
To be eligible to win a raffle(s):
The Secure Random Draw Engine ensures fair, transparent, and unbiased selection of winners; A third party services can be integrated for added transparency.
The VAT of 16% (Value Added Taxe) is added automatically at the purchase of a voucher through our Flexpay paying platform (voucher price + 16% VAT example: 1$ + (16%) =1,16$)
Winners will take charge of:
The Secure Random Draw Engine ensures fair, transparent, and unbiased selection of winners; A third party services can be integrated for added transparency.
For any inquiry related to failed payment our users can contact us directly on the following numbers:
There is no limit to the number of raffles users can participate in, we encourage our users to increase their chances of winning by participating in different raffles taking place.
